Kili-konka | Frequently Asked Questions - Rates and Payment
Kili-konka | Rates & Payment
  • What are the Kili-konka Holiday Villa Rates?
  • *We have special rates and packages from time to time. Please see our Rates & Payment page for special rates and packages that we may have.
    Exclusive Package - Whole House
    • US$ 792.00 per night
    Exclusive Package rates include:
    • Full access and exclusive use of the house and garden.
    • Chef prepares meals, or you may cook with the Chef's assistance.
    • Breakfast.
    • Internet Access.
    • Satellite TV.
    • Housekeeping - Daily.
    • Laundry of all items that do not require dry-cleaning.
    • Child-care.
    Split Package - Single Room(s)
      Burgundy Room (en suite):
    • Double/Twin: US$ 250/night
    • Single: US$ 200/night
      Sunset, Chagga & Couples rooms:
    • Double/Twin: US$ 200/night
    • Single: US$ 160/night
    Split Package rates include:
    • Shared use of the house and garden.
    • Chef prepares all meals.
    • Breakfast.
    • Internet Access.
    • Satellite TV.
    • Housekeeping - Daily.
    • Laundry of all items that do not require dry-cleaning.
    Essentials Package - Whole House
    • US$ 360.00 per night
    Essentials Package rates include:
    • Full access and exclusive use of the house and garden.
    • Full use of the Kili-Konka kitchen to prepare your own meals.
    • Satellite TV.
    • Housekeeping - Twice a week.
  • Do you offer any special rates or packages?
  • Please see our Rates & Payment page for special rates and packages that we may have from time to time.
  • Aside from the house charge, are there any additional costs?
  • Yes, there are charges for such things as:
    • Transportation to and from various activities in and around Moshi, that you may arrange with us.
    • Transportation to and from Kilimanjaro International Airport (KIA) or other nearby airports.
    • Meals - Lunch & Dinner.
    • Alcoholic drinks.
    • Telephone calls.
    • Dry cleaning.
    • Special activities.
    • Coordination of activities outside the home.
  • What deposits are required?
  • 15% payment for the duration of your stay is required at the time of booking. Payment of the balance should be received at least 30 days prior to your arrival date. However, if paying with a credit card belonging to one of the members of the traveling party, payment can be made upon arrival.
  • In what currencies do you accept payment?
  • We accept payment in US Dollars.
  • What are the payment options?
  • When using our www.FreeToBook.com booking portal, you have the option of paying by Credit Card, via Paypal, or via TT (Bank Transfer).

    If making your reservation by phone, we accept payment via Credit Card (Visa™ and MasterCard™) and via Bank Transfer (TT). Please contact us directly for payment details.
  • Can I pay for my reservation immediately on your website?
  • Yes you can, by clicking on the "Book Online Now" button wherever you see it, and using our www.FreeToBook.com booking portal to make your reservation.

    If using our Reservation Inquiry form, or if making your reservation by phone, we accept payment via Credit Card (Visa™ and MasterCard™) and via Bank Transfer (TT). You can also contact us directly for payment details. (Once you submit our Reservation Enquiry Form, we will send you information on how to make payment.)
  • Can I pay by Credit Card or Debit Card?
  • Yes, we accept Visa™ and MasterCard™.
  • Can I pay by cheque?
  • At the moment, no. Cheques take too long to reach us. If this should change, however, we will update all appropriate areas of our website.
  • Can I make payment when checking in?
  • If paying with a credit card belonging to one of the members of the traveling party, payment can be made upon arrival. *Please note that an intial deposit of 15% is required at the time of booking*.
  • When is payment required?
  • Payment of the initial 15% deposit is required at the time of booking. Payment of the balance should be received at least 30 days prior to your arrival date. However, if paying with a credit card belonging to one of the members of the traveling party, payment of the balance can be made upon arrival.
  • What is your cancellation policy?
  • If Guest wishes to cancel his/her reservation, the rental fee will be refunded as follows:
    • Cancellations thirty (30) days or more prior to Check-In Date: We refund fully, minus a $25.00 cancellation fee, and a $35.00 non-refundable reservation fee, and any applicable taxes.
    • Cancellations made with less than thirty (30) days notice, but at least fourteen (14) days prior to Check-In Date: We retain 50% of the full rental fee indicated in your Booking Confirmation, including any applicable taxes.
    • Cancellations made with less than fourteen (14) days notice, but at least seven (7) days prior to Check-In Date: We retain 75% of the full rental fee indicated in your Booking Confirmation, including any applicable taxes.
    • Cancellations made less than seven (7) days prior to Check-In Date: We shall not be in a position to process any refunds due to the lost booking(s) that we may otherwise have made.
    • Applicable refunds are initiated within two (2) business days of receipt of cancellation.
    Please see our Rental Agreement for more information.
  • What time can our family or group Check-In?
  • Our standard check-in time is 12:00 noon. Please call if you have a special request and we will check if it is possible to accommodate you.
  • What time do we have to Check-Out?
  • Our standard check-out time is (by) 10:00 AM, and we require that this is strictly adhered to in order to avoid inconveniencing Guests upon their arrival. Being a single home, late check-out will prevent other Guests from checking-in on time. To ensure your maximum comfort, please check your travel arrangements, and book/reserve an extra night if your departure is likely to be after 10.00 AM.

    Please see our Rental Agreement for more information.
  • What are your weekday rental rates?
  • Our rates are the same for both weekdays and weekends.
  • What are your weekend rental rates?
  • Our rates are the same for both weekdays and weekends.
  • Do you offer weekend rentals?
  • We take in guests on any day of the week.